Est. 2003 · Kuala Lumpur, Singapore, Sydney, Jakarta
Infrastructure the region already runs on.
Messaging, digital banking, payments and citizen services for ASEAN's banks, telcos and public agencies, unified on one AI-driven platform.
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20K+ users
22
years operating in Malaysia and ASEAN
300M+
messages delivered annually
250+
enterprise and institutional clients
4
countries with offices
Trusted by banks, insurers, GLCs and media groups
What we operate
Three stacks, one operating platform
Financial services
Onboarding, risk and collections for banks and insurers
iSentric has served Malaysia's banking sector since 2014, from retail internet banking and cash management to mobile banking, e-wallets and payment processing. The financial services stack packages that experience as modules that plug into an institution's core systems.
Digital onboarding with identity verification, document capture and scoring models that draw on transaction and engagement data.
Fraud detection
Real-time monitoring of transactions and messaging events, with rules and models tuned to local fraud patterns.
Repayments and collections
Automated reminders, payment links and two-way conversations across SMS, WhatsApp and email that lift recovery rates while staying compliant.
Wealth and insurance management
Policy and portfolio servicing journeys for insurers and wealth managers, from renewals and claims updates to advisor hand-off.
Digital asset structuring
Tokenisation-ready ledgers and custody workflows for institutions preparing digital-asset products.
Instalment and BNPL rails
Conventional and Shariah-compliant instalment processing for retail partners, with merchant settlement and consumer credit checks.
Smart government
Citizen services and sovereign infrastructure
Government agencies, GLCs and utilities need infrastructure that stays in-country, meets local compliance and reaches every citizen on the channels they already use. iSentric delivers the hosting, migration and engagement layers together.
Digital service portals, notifications and two-way messaging that bring applications, payments and alerts to citizens' phones.
Micro data centres and cloud migration
Sovereign, modular data-centre capacity and managed migration of legacy workloads to private or hybrid cloud.
Next-generation technology programmes
AI, analytics and automation programmes scoped, piloted and scaled with public-sector governance in mind.
Blockchain-ready platforms
Distributed-ledger foundations for registries, credentials and records that need tamper-evident history.
Decentralised web services
Identity, document and payment services built on open standards so agencies keep control of their data.
AI omnichannel engagement
Every customer channel, one dashboard
Mobility2U, iSentric's enterprise messaging platform, has carried campaigns, alerts and one-time passwords for banks, telcos and retailers for two decades. It now unifies SMS, WhatsApp Business, email, in-app and social channels with AI routing, multilingual bots and CRM in a single console.
Web SMS broadcast, bulk API, managed blasting, two-way SMS, WhatsApp Business API, email and in-app messaging, delivered through direct telco connections.
Multilingual chatbots and AI agents
Bots that answer in Bahasa Malaysia, English and Chinese, draft replies for agents and hand over to a person when needed.
CRM, loyalty and rewards
Customer profiles, segmentation, points, memberships and a rewards marketplace of more than 1,000 local and regional brands.
Social and e-commerce enablement
Storefront, order updates and customer conversations connected to Facebook, Instagram, WhatsApp and marketplaces.
The platform
One platform behind every channel your customers use
Real-time, two-way conversations
SMS, WhatsApp Business, email, in-app and social messages arrive in one inbox and are answered from one place.
AI routing, personalisation and reply drafting
Intent detection, language handling and suggested replies in Bahasa Malaysia, English and Chinese. Your teams approve what goes out.
Direct telco connections
Partnerships with Malaysia's major telcos give national-scale delivery with automatic retry and delivery reporting.
Built for regulated industries
Audit trail, consent management and in-region hosting designed for banks, insurers and government agencies.
